{"id":5602,"date":"2025-10-22T11:41:31","date_gmt":"2025-10-22T11:41:31","guid":{"rendered":"https:\/\/dialogintelligens.dk\/dialogintelligen\/?p=5602"},"modified":"2025-11-11T12:48:57","modified_gmt":"2025-11-11T12:48:57","slug":"kan-vi-ikke-bygge-vores-ai-chatbot-selv-2","status":"publish","type":"post","link":"https:\/\/dialogintelligens.dk\/en\/kan-vi-ikke-bygge-vores-ai-chatbot-selv-2\/","title":{"rendered":"How an AI chatbot's knowledge base works"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5602\" class=\"elementor elementor-5602\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7183328 e-flex e-con-boxed e-con e-parent\" data-id=\"7183328\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f1c83a7 e-con-full e-flex e-con e-child\" data-id=\"f1c83a7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-43b6e88 e-con-full e-flex e-con e-child\" data-id=\"43b6e88\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-579605c elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"579605c\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/dialogintelligens.dk\/wp-content\/uploads\/2025\/10\/users-svgrepo-com-2.svg\" class=\"attachment-full size-full wp-image-5251\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Dialog Intelligence Team<\/h3><p class=\"elementor-image-box-description\">AI expert\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a7b5c3 e-con-full e-flex e-con e-child\" data-id=\"0a7b5c3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c66ee93 elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"c66ee93\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-share-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Share article<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f3a456 e-con-full e-flex e-con e-parent\" data-id=\"8f3a456\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab001bb elementor-widget elementor-widget-image\" data-id=\"ab001bb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/dialogintelligens.dk\/wp-content\/uploads\/2025\/10\/ai-knowledge-vector-embeddings.png\" class=\"attachment-large size-large wp-image-5610\" alt=\"\" srcset=\"https:\/\/dialogintelligens.dk\/wp-content\/uploads\/2025\/10\/ai-knowledge-vector-embeddings.png 1024w, https:\/\/dialogintelligens.dk\/wp-content\/uploads\/2025\/10\/ai-knowledge-vector-embeddings-768x512.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0383bca e-flex e-con-boxed e-con e-parent\" data-id=\"0383bca\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f00967a e-flex e-con-boxed e-con e-child\" data-id=\"f00967a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64276c3 elementor-widget elementor-widget-text-editor\" data-id=\"64276c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"mb-4\">Typing with our solutions feels a bit like using ChatGPT - but with one key difference: our chatbot is built on a knowledge base tailored to your business.<\/p><p class=\"mb-4\">This means that the chatbot doesn't draw on the entire internet or random data. Instead, it works with a library of information that we set up specifically for your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e94b239 elementor-widget elementor-widget-heading\" data-id=\"e94b239\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How does it work in practice?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18aaa7f elementor-widget elementor-widget-text-editor\" data-id=\"18aaa7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"mb-4\">Every time the chatbot gets a question, the system automatically finds 5-20 small pieces of information that are most relevant. These are the pieces the chatbot uses to give its answer.<\/p><ul><li class=\"mb-2\">It makes answers fast and accurate<\/li><li class=\"mb-2\">It prevents the chatbot from \u201challucinating\u201d or making up something wrong<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7609e1f elementor-widget elementor-widget-heading\" data-id=\"7609e1f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The technology behind it\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57b0339 elementor-widget elementor-widget-text-editor\" data-id=\"57b0339\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This is all done using so-called embedding models. They place your information in a vector database where the content is organized by meaning. In this way, the chatbot can quickly find the exact answer that matches the customer's question.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2ab876 elementor-widget elementor-widget-heading\" data-id=\"f2ab876\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our work behind the scenes\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-295b826 elementor-widget elementor-widget-text-editor\" data-id=\"295b826\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"mb-4\">A large part of the value is in the setup. We often develop custom web scrapers that automatically retrieve and divide the information from your website into small, logical pieces.<\/p><ul><li class=\"mb-2\">You just need to keep your website updated<\/li><li class=\"mb-2\">We make sure the chatbot always has the latest and most relevant data to draw on<\/li><\/ul><p class=\"mb-4\">The result is an AI solution that feels personalized, gives your customers better experiences - and takes the pressure off your support team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffaf791 e-con-full e-flex e-con e-parent\" data-id=\"ffaf791\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-89809a9 e-con-full e-flex e-con e-child\" data-id=\"89809a9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5717ea elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"c5717ea\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-book-open\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a0b83 elementor-widget elementor-widget-heading\" data-id=\"a5a0b83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to implement AI in your business <br>Business?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bacfdf2 elementor-widget elementor-widget-text-editor\" data-id=\"bacfdf2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLet us help you turn AI knowledge into concrete results\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df99818 e-con-full e-flex e-con e-child\" data-id=\"df99818\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58cf81c imagezoom elementor-widget elementor-widget-button\" data-id=\"58cf81c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a free consultation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f185285 imagezoom elementor-widget elementor-widget-button\" data-id=\"f185285\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-bounce-in\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See our cases<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Typing with our solutions feels a bit like using ChatGPT - but with one key difference: our chatbot is built on a knowledge base tailored to your business.<\/p>","protected":false},"author":1,"featured_media":5610,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-5602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teknologi"],"_links":{"self":[{"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/posts\/5602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/comments?post=5602"}],"version-history":[{"count":26,"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/posts\/5602\/revisions"}],"predecessor-version":[{"id":7425,"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/posts\/5602\/revisions\/7425"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/media\/5610"}],"wp:attachment":[{"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/media?parent=5602"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/categories?post=5602"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dialogintelligens.dk\/en\/wp-json\/wp\/v2\/tags?post=5602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}