DKTrimmer
DKTrimmer reduced the amount of customer inquiries regarding product compatibility by ~80% by introducing an AI chatbot
80%
Reduction in inquiries
50+
Daily inquiries before
500+
The challenge
DKTrimmer is a Danish e-commerce company that sells an extensive range of tools, machines and accessories. Due to the wide range, the company receives a lot of inquiries with questions about which products and accessories go together.
- 50 emails/calls per day about product compatibility
- Slow response time to customers
- A lot of time spent on repetitive questions
- Complex compatibility issues
The solution
- Tailor-made AI chatbot developed
- Integration with compatibility sheets on 500+ model numbers
- Instant answers to complex compatibility questions
- Automatic identification of missing information
Results and impact
80% reduction
in customer inquiries about product compatibility
High satisfaction
Customers get instant and accurate answers
Bonus: Valuable data insights
The AI chatbot also provides valuable data insights by flagging customer conversations where there is missing information on the website or compatibility sheet.
- 100+ new model numbers added in the first 2 months
“We're really positive about the solution - in fact, it works so well that even our own employees often use it as a reference tool. Once a week I go through the conversations from the bottom and see where we are missing information, which has actually already helped us add about 100 more model numbers to our compatibility sheet in the first 2 months”
Marcus Dueholm
Sales and Purchasing Coordinator at DKTrimmer
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