Dialog Intelligence Team
AI expert
Typing with our solutions feels a bit like using ChatGPT - but with one key difference: our chatbot is built on a knowledge base tailored to your business.
This means that the chatbot doesn't draw on the entire internet or random data. Instead, it works with a library of information that we set up specifically for your business.
How does it work in practice?
Every time the chatbot gets a question, the system automatically finds 5-20 small pieces of information that are most relevant. These are the pieces the chatbot uses to give its answer.
- It makes answers fast and accurate
- It prevents the chatbot from “hallucinating” or making up something wrong
The technology behind it
This is all done using so-called embedding models. They place your information in a vector database where the content is organized by meaning. In this way, the chatbot can quickly find the exact answer that matches the customer's question.
Our work behind the scenes
A large part of the value is in the setup. We often develop custom web scrapers that automatically retrieve and divide the information from your website into small, logical pieces.
- You just need to keep your website updated
- We make sure the chatbot always has the latest and most relevant data to draw on
The result is an AI solution that feels personalized, gives your customers better experiences - and takes the pressure off your support team.